Saint-Gobain // Universal Registration Document 2021

3 An efficient and responsible Group Promoting a healthy, open and engaging work environment SAINT-GOBAIN UNIVERSAL REGISTRATION DOCUMENT 2021 116 New training modules and Unicampus programs have been proposed to accelerate the development of skills in relation to the pillars of the strategic program Grow & Impact (see chapter 2, section 3). The training programs on innovation, Agile methodologies, Digital Technology and Data Analytics, and Sustainability are now available. For example, the Group has launched a program called “Climate Academy” to introduce all its employees to the challenges of the climate emergency. Available on the e-learning platform, short modules present both the risks related to climate change and the actions that everyone can take to deal with this challenge. The annual employee satisfaction survey measures the perceived adequacy of the training offered with the needs for improving skills, the ease of access to the training offer and the personal feeling of being properly trained. The level of satisfaction measured in 2021 is high: 89% of employees confirm that they are satisfied with ■ their training (“I feel adequately trained to do my work”); 78% of employees are satisfied with the training and ■ development proposals (“I have opportunities for learning and development within my company”); 86% of employees believe they have improved their ■ knowledge and skills (“I feel I have improved my skills and abilities”). New leadership Efforts to renew the School of Management, which supports managers in the major stages of their careers within the Group, continued. These programs are continually reviewed in order to best match the skills required to support and maintain the Group’s strategy. They have been redesigned to help participants build trust, accountability and collaboration in their teams as well as their transformational leadership skills, essential to the Group’s sustainable growth. These programs also favor the attraction and retention of talents. To supplement these programs for talents, digital tools and training programs specific to this new managerial culture have been rolled out at Group and country level for all managers. Digital transformation In 2020, the support programs for teams and employees were reviewed and reorganized according to Saint-Gobain’s targets and transformation objectives: supporting people to better understand new digital ■ tools and improve efficiency; the development of tools in operations, in particular the ■ integration of new tools; digital culture, including the Data Analytics Academy ■ program launched to develop and anchor the skills required for data processing and their use in operations, logistics and commercial activities; the new Business Models and anticipation of new ■ technologies. Growth and customer focus The Unicampus program was launched to improve the sharing and circulation of knowledge and know-how throughout the organization. This program uses the camps format to provide training mostly involving the sharing of practices, with a minority component of theoretical conceptualization. This format promotes collaboration, networking and interactive learning methods. It enables the dissemination of a shared culture of operational excellence focused on customer needs and expectations. Thus, training sessions are mainly focused on marketing, sales and service offering to customers (innovation and offers, Sales and Marketing performance, Customer Experience, digital marketing, sustainable construction, etc.) as well as innovation and research and development. The Unicampus program quickly went virtual. More than 136 sessions during the e-camps were held in 2021, involving more than 2,231 people. Operational excellence The Unicampus program also offers many trainings about management of technical skills related to the Group’s businesses (Gypsum, Insulation, Mortars, etc.) and to the industrial excellence (WCM, supply chain…). The “people development” pillar of the WCM program (see this chapter, section helps to identify and monitor key competencies. Training programs organized by technical trade streams ensure the management and updating of the skills required to offer the customers high-performance, competitive and innovative products and services. These programs are generally developed and implemented by training teams organized by business line: glass, gypsum, insulation, mortars, pipe, etc. The Glass Technical Academy thus incorporated all glass manufacturing training, and also technical glass transformation training for construction and automobile applications. Designed and delivered by around 70 experts, the training sessions provide in-depth technical content, practical exercises and site visits. This constitution of a center of excellence around the businesses enables the transfer of knowledge, sharing of best practices and the alignment of methods within the businesses. Similarly to manufacturing, training programs are set up for the specific distribution businesses in countries where the Group has sales outlets. In addition, new programs related to product compliance and the supply chain were launched in 2021. Offering solutions tailored to individual expectations Programs are designed and implemented to promote adaptation to individual preferences. Combining classroom training, blended training, e-learning modules or camps, they enable the dissemination of the Group’s policies and processes and the sharing of best practices. Saint-Gobain University also offers individual development programs such as coaching and mentoring.