3 An efficient and responsible Group Achieve excellence in operations www.saint-gobain.com SAINT-GOBAIN UNIVERSAL REGISTRATION DOCUMENT 2021 98 Industrial and distribution operations 3.3 Risk management and WCM 3.3.1 Saint-Gobain’s World Class Manufacturing (WCM) program combines standardization of methods, tools and best practices with the modularity required to adapt to a wide variety of industrial processes and site sizes. It is based on performance improvement methods such as Lean, Six Sigma, TPM (Total Productive Maintenance) or 5S. This program defines the logic, the objective of rigor and the actions to achieve continuous improvements in terms of performance and sustainability. The WCM program ensures strict compliance with internal standards such as the OPEN program, the “Saint-Gobain Attitudes” concerning the development of people, and the risk prevention framework. It is based on certification procedures such as ISO 9001 for quality, ISO 14001 and 50001 for the environment, OHSAS 18001, ILO OSH 2001 and ISO 45001 for health and safety. Governance of the program and 22.214.171.124 its deployment The management of the program, the monitoring of its execution and the improvement of the performance of the sites are managed in a transversal and independent manner, in coordination with the industrial departments. The governance of the program was defined with the objective of enabling an intelligent and pragmatic implementation, in the service of the efficiency of the operations and customer satisfaction. The deployment of the WCM program at a site is adapted to its priorities, size, strengths and weaknesses – as identified by an internal analysis by comparing it with other sites in the same business line – and its objectives in terms of financial and environmental performance, quality and customer satisfaction. Thus, each site establishes its own roadmap, in accordance with international guidelines, standards specific to its business, the expectations of its customers and the improvement objectives set. Each industrial department and each business is responsible for defining, leading and monitoring the results of the sites within its scope. A WCM network of expertise has been set up to enable better dissemination of the WCM program, the optimization of resources by country, region or business line, as well as the sharing of expertise on each of the program pillars. A central team heads up the WCM network, trains the teams, creates and applies the program standards, circulates the tools and provides site-specific assistance on request. The Saint-Gobain WCM model and its tools 126.96.36.199 Saint-Gobain’s WCM program is based on eight pillars, each one representing an area of excellence: The pillars of the WCM program Reliability Industrial Efficiency Environment & Risk Prevention Health & Safety People Development Customer Focus & Service Quality & Process Control Innovation Development & Growth OPERATIONAL EXCELLENCE & CUSTOMER SATISFACTION TIME BASED MANAGEMENT (VSM) & COST DEPLOYMENT FOCUSED IMPROVEMENT & PEOPLE INVOLVEMENT STANDARDIZATION, 5S, AUTONOMOUS & VISUAL MANAGEMENT The foundations of the program define the methods and tools: analyzing losses to determine a priorization of actions; ■ resolving problems with logic, rigor and precision for ■ lasting improvement; involving and engaging employees in a proactive ■ approach; improving standards to make progress easier to deploy ■ and more robust over time. Achieving industrial excellence is a demanding process that requires gradual, methodical and constant implementation. The benefits in terms of competitiveness, improvement of customer service, stability of performance and employee commitment can be measured at each stage of the site path. Requirement levels have been used to determine the principles shared by the whole organization, and also tailored to the diverse range of the Group’s industrial sites: sizes, businesses or local context. Each of these requirement levels matches both a performance objective set by the business and a maturity milestone in the program. In addition to dashboards that measure performance improvement, WCM audits check the robustness of the actions implemented and the durability of the results obtained. These audits resulted in more than 174 “Bronze” level and 43 “Silver” level certifications. Two of these sites achieved the “Gold” level for the first time in Saint-Gobain’s history.